Updated on 21 October 2026.
If you have any questions about these terms, you are welcome to contact us on +299 53 99 99 or at tuullik@tuullik.gl.
All prices in the Tuullik webshop are stated in Danish kroner (DKK). No VAT is charged in Greenland.
Purchased internet services can be cancelled within 14 days of purchase and the amount refunded, provided that the product has not been used or has only been used to a minimal extent.
Complaints must be made as soon as possible after the defect has been discovered.
If a purchase involves external costs – for example in connection with issuing an eSIM, or fees to credit card providers and banks – these costs will not be refunded.
Activated SIM cards expire if they are inactive for too long.
To keep your SIM card active, you must carry out at least one billable action within 180 days. A billable action is either use of your balance or a purchase of additional data.
Each time you carry out a billable action, a new 180-day period begins. If 180 days pass without a billable action, the SIM card may be closed. In that case, you must sign up for a new subscription and pay a sign-up fee to resume the service.
Free Mobile Data is a prepaid mobile subscription that you pay for in advance of each subscription period. The subscription renews automatically at the end of the current subscription period, unless you have cancelled it before the renewal date.
On the renewal date, Tuullik automatically attempts to charge the payment using the payment method you have chosen.
If the payment cannot be completed, for example due to insufficient funds in the payment account, an error at the payment provider (e.g. MobilePay) or a closed account, the following procedure applies:
If your subscription has been terminated due to non-payment, you can reactivate it with the “Reactivate Free Mobile Data” button in your web interface.
You can cancel your Free Mobile Data subscription at any time with the “Cancel Free Mobile Data” button in your web interface.
When you cancel the subscription, the automatic payment stops. The cancellation takes effect at the end of the subscription period you have already paid for – normally the current month. You therefore keep access to Free Mobile Data for the rest of the paid period, after which the subscription ends and no further charges are made.
Cancelling does not entitle you to a refund for the subscription period already paid for, unless otherwise required by applicable law or separately agreed.
If you want to use Free Mobile Data again after the subscription has ended, you can reactivate it with the “Reactivate Free Mobile Data” button in your web interface.
We use the information you provide to process your order and manage your subscription.
Your information will not be passed on to third parties without your express consent, except where necessary to complete your payment and deliver the service, including issuing SIM cards and eSIMs.
If you accept it in our cookie banner, we use the Meta Pixel from Meta Platforms Ireland Ltd. to measure how our ads on Facebook and Instagram perform. The Pixel sets cookies in your browser, and when you complete a purchase we send Meta the order amount together with your email address in hashed (encrypted) form, your IP address, and your browser information, so that the purchase can be matched to an ad. Meta processes this information in accordance with its own privacy policy.
If you decline, none of this happens. You can change your choice at any time under “Cookie settings” at the bottom of the page. Besides this, we only use cookies that are necessary for the website to work, such as for login and language selection.
This webshop is operated and owned by:
Greenland Television ApS, CVR: 12646356
Paarnat 15, 102
3905 Nuussuaq